Medical Answering Services
HIPPA Compliance
When it comes to your patients’ sensitive information, trust matters. At Answerwest, we understand that HIPAA compliance isn’t just a box to tick; it’s a fundamental commitment to safeguarding your patients’ privacy. We’ve woven HIPAA regulations into the very fabric of our service, from employee training to secure data encryption. Rest assured, every call, every message, and every piece of information is handled with the utmost discretion and confidentiality.
Personalized Healthcare Solutions
Forget cookie-cutter solutions. Answerwest dives deep to understand your unique medical practice, from specialty to culture. We tailor HIPAA-compliant scripts based on your needs, ensuring smooth call handling and priority patient care. Flexible scheduling and on-call doctor locating are just a few ways we streamline operations and enhance patient satisfaction. Choose Answerwest for personalized service and peace of mind.
24/7 Services
Answerwest is available 24 hours per day, seven days a week, 365 days a year including all holidays. Our team works around the clock, so you don’t have to. We also leverage state-of-the-art software that allows us to record every call, refer to on-call schedules, and ensure your patient is getting the best service.
Experienced Medical Answering Service
Trust your patients’ data and elevate their experience with Answerwest’s highly trained, HIPAA-compliant agents. Our agents receive ongoing, medical-specific training and boast extensive healthcare expertise. This ensures they can seamlessly handle patient inquiries, appointments, and emergencies, leaving a positive impression every time. Free your medical team to focus on care while Answerwest handles the calls for a smoother, more efficient practice.
Advanced Technology
Experience flawless call handling and real-time updates powered by the the Infinity Intelligent (IS) Platform. This cutting-edge technology boasts real-time schedule syncing, on-call physician tracking, and seamless call routing. No call goes unanswered – even in rare emergencies, our robust backup systems ensure uninterrupted service since 1988. Empowered by Infinity, our agents are equipped with the most up-to-date information, relevant prompts, and customized scripts to handle every call professionally and efficiently.
Services
Medical Answering Service
We can customize telephone coverage, screen calls, and quickly locate the appropriate on-call physician regardless of schedule changes. We provide access to your on-call schedule through a password-protected website.
Appointment Scheduling
Answerwest can share your web-based appointment book to work seamlessly with your team.
One Number Dialing for Hospitals
PBX, nursing and hospital staff dial one number to access all available rounding physicians and their associated on-call medical groups. Simplify your telecommunications and improve your performance, saving thousands in unnecessary labor costs.
VIP Trauma Line
We provide a dedicated trauma line and exceptional medical professionals trained to manage and dispatch requests from emergency room and trauma departments.
Resident Programs
We make it easy to keep residents connected to their attending physicians, faculty, rounding teams and hospitals.
Home Health Care
We support home health care providers by helping manage pharmaceuticals, home therapy, oxygen, and durable medical equipment orders to keep patients safe and healthy while at home.
Hospice or End-of-Life Care
Answerwest offers sensitive, compassionate on-call services for terminally ill patients and their families.
Clinical Trials
We manage time-consuming clinical trials by assisting with patient recruitment and follow up, and manage adverse-event programs.
Pharmaceutical Companies
Answerwest handles calls related to clinical trial programs, customer care solutions, and literature and sample requests.
Testimonials
- “The medical industry—by necessity—is very particular and has very specific standards for call service. Answerwest® has consistently exceeded those standards over the 21 years I’ve been with them.”
– Dr. Peter Fenwick, M.D. FAAFP
- “Western Surgical Group has had the pleasure of utilizing Answerwest and their team since 2004… They have always done an outstanding job in meeting the needs of our complex physician call schedule with their medical answering services. The latest technology, the friendliness of their staff, and their willingness to accommodate our ever changing needs never seems to be an issue at Answerwest.”
– Roseanne Webber, Registered Nurse, BSN Clinical Administrator, Western Surgical Group
- Carson Medical Group has utilized Answerwest since 2008. The quality of the service has been beyond reproach and competent personnel are always available. We recently modified our practice and were able to place time specified announcements that helped route patients to the correct clinic. Answerwest helps keep our patients informed and cared for even when the office is closed.
– Michael Lollich, Principal, Carson Medical Group