Answerwest History

Answerwest Answering Service has been handling and directing phone calls since 1987, never missing a call and never experiencing an unscheduled outage in service in all that time! Answerwest has grown with northern Nevada to serve hundreds of business clients, from mom-and-pops to the largest employers in the region.

Answerwest is a ready-made outsourcing solution for any business in need of a full-service help desk & contact center. Answerwest is available to represent your business to your customers 24 hours a day, seven days a week, 365 days a year. Best of all, Answerwest has a fully redundant telecommunications system and has never missed a call since its inception.

People

Cherie Humphreys

President

Steve Humphreys

Business Development Coordinator

Choosing an answering service is not an easy task, and it’s one that you shouldn’t take lightly. When we represent your business, we do it with the utmost pride and care, becoming a seamless extension of your office. Our goal is to bring you executive-level service solutions that are tailored to fit your needs. Our highly trained and attentive agents become experts in your business through custom scripting and rules defined by you.

• Your Bottom Line Depends On Great Impressions Every Time

  Effective customer service not only increases customer satisfaction, but is also key in generating higher revenue, client retention, and ROI. Partner with us today and start reaping the benefits of Answerwest’s unmatched customer service.

• Reduce Your Staffing Costs

  Who can afford to have an employee around 24/7 to keep in touch with clients and potential customers? With Answerwest, you will receive 24/7 messaging and relaying via iPhone®, Blackberry®, text, email, or fax for one monthly fee.

• Rest Easy With A Dedicated Customer Service Manager

  With Answerwest, you will have a highly-trained and qualified customer service manager who monitors your account and can respond quickly and helpfully via phone or email whenever you encounter any difficulty or need to make real-time changes to your service.

• Your “Personal Assistant” Works 24/7/365… For Less!

  Let Answerwest perform the duties of a traditional secretary with the added benefit of never missing a call or a day of work. Live receptionists will enhance your business by professionally answering your calls, scheduling appointments, dispatching to your on call staff, and consistently providing your customers with the same care they have come to expect from you.